1. Customer focus
Practical action: Agree requirements. Listen to customer feedback.
Evidence examples: Agreed requirements and feedback results
ISO Practice / ISO 9001
7 Quality Management Principles
Connect each principle with practical actions and evidence examples.
ISO / KNOWLEDGE
7 Quality Management Principles
2. Leadership
Practical action: Align direction. Provide the resources needed.
Evidence examples: Objectives and resource decisions
ISO / KNOWLEDGE
7 Quality Management Principles
3. Engagement of people
Practical action: Clarify roles and authority. Invite improvement suggestions.
Evidence examples: Competence evaluation and suggestion follow-up
4. Process approach
Practical action: Define inputs, outputs, links and responsibilities.
Evidence examples: Process map and control results
ISO / KNOWLEDGE
7 Quality Management Principles
5. Improvement
Practical action: Identify opportunities. Evaluate the effectiveness of changes.
Evidence examples: Actions and before-and-after results
6. Evidence-based decision making
Practical action: Check information accuracy. Base decisions on analysis.
Evidence examples: Source data, analysis and decisions
ISO / KNOWLEDGE
7 Quality Management Principles
7. Relationship management
Practical action: Work with suppliers on requirements and performance.
Evidence examples: Evaluations, agreements and joint actions
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